f.a.q. – General Questions
TrackWorks is an all-in-one field service management software that helps businesses streamline work order tracking, technician management, inventory tracking, and invoicing. It offers a web dashboard for managers and a mobile app for field technicians, ensuring real-time updates and improved efficiency.
Any business that manages field technicians, service orders, and equipment maintenance can benefit from TrackWorks. This includes fleet maintenance teams, HVAC companies, electrical contractors, plumbing services, and facility management businesses.
TrackWorks automates manual tasks, reduces paperwork, and provides real-time data to enhance decision-making. Features like technician tracking, automated invoicing, and equipment history help businesses optimize workflow, reduce downtime, and improve service quality.
Yes! While the standard base package includes essential features like work order management, inventory tracking, and time tracking, you can enhance your system with additional modules such as estimating, invoicing, and geo-tracking.
Getting started is simple! Contact us for a free demo, and our team will guide you through the setup process. You can also purchase pre-configured rugged tablets with TrackWorks installed, making deployment quick and hassle-free.
Software & Features
You have questions. wE have answers.
TrackWorks was founded with one goal in mind: to simplify the complexities of field service management and drive meaningful results for businesses like yours.
The Core Module includes:
- Work Order Management – Create, assign, and track work orders.
- Technician Time Tracking – Monitor work hours and productivity.
- Equipment Inventory & Service History – Maintain detailed records.
- Robust Reporting & Insights – Generate reports for better decision-making.
- Seamless Integration – Sync with your current accounting and inventory software.
You can enhance TrackWorks with optional modules, including:
- Estimate Module – Quickly generate and approve service estimates.
- Invoicing & Purchase Order Module – Generate invoices and create purchase orders in real-time.
- Geo-Tracking Module – Track technician locations in real-time.
Yes! The TrackWorks mobile app is designed for field technicians to receive work orders, track time, update service records, and generate invoices on the go. Managers can also access dashboards remotely via mobile.
Yes! TrackWorks integrates with popular accounting and inventory management software, ensuring seamless financial and parts tracking.
Yes! The TrackWorks mobile app is designed for field technicians to receive work orders, track time, update service records, and generate invoices on the go. Managers can also access dashboards remotely via mobile.
No, you will need a device with a data connection.
Yes! TrackWorks uses end-to-end encryption and cloud-based backups to ensure your business data is safe and accessible at all times.
Absolutely! Role-based permissions allow you to control who has access to sensitive data, ensuring only authorized personnel can view or modify critical information.
Support & Training
Yes! We offer comprehensive training for managers and technicians to ensure a smooth transition to TrackWorks. Training can be conducted onsite or remotely.
Our dedicated support team is available 24/7 to assist with:
- Software troubleshooting
- Feature training
- Integration assistance
You can reach our support team via:
- Phone: 786.723.1192
- Email: support@trackworks.app
- Support Center: https://support.trackworks.app
Trial, Demo, Pricing & Billing
Yes! We offer a free demo so you can explore TrackWorks and see how it fits your business needs. Contact us today to schedule your demo.
Simply fill out the Request a Demo form on our website or give us a call to schedule a personalized demo session.
Pricing varies based on your selected package and optional modules. Contact our sales team for a custom quote tailored to your business needs.
We offer flexible pricing, and setup costs depend on the complexity of your business operations. Our team provides full installation and training services to ensure a smooth transition.
Yes! You can upgrade or modify your TrackWorks package at any time by adding or removing modules based on your evolving business needs.
We accept all major credit cards and ACH transfers. We use a subscription-based billing for added convenience.
Rugged Tablets & Hardware
TrackWorks offers pre-configured rugged tablets designed for tough field conditions. Benefits include:
- Pre-installed TrackWorks software for instant deployment.
- Shockproof and weather-resistant build.
- Extended battery life for all-day use.
- Unlimited data plan for constant connectivity in the field.
Yes! You can purchase rugged tablets with or without the TrackWorks software pre-installed. Our team will assist you in setting them up for optimal use.
Our optional unlimited data plan ensures technicians stay connected at all times, eliminating downtime due to poor Wi-Fi access. This allows real-time job updates, GPS tracking, and seamless communication.