TERMS AND CONDITIONS OF SERVICES

Last Updated: October 30, 2025

AGREEMENT TO OUR LEGAL TERMS

Welcome to Track Works (“Company,” “we,” “us,” “our”), operated by Track Works, LLC.

These Terms and Conditions of Services (the “Legal Terms”) govern your access to and use of the Track Works software platform, website, mobile applications, and all related services, features, tools, and technologies (collectively, the “Services”).

By accessing or using our Services, you agree that you have read, understood, and accepted all the terms and conditions contained herein.
IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST DISCONTINUE USE OF THE SERVICES IMMEDIATELY.

You may contact us regarding these Legal Terms by email at legal@trackworks.app or by mail at:
Track Works, LLC
14310 SW 8th Street, #0364
Miami, FL 33184, USA

We recommend you print or download a copy of these Terms for your records.

1. OUR SERVICES

Track Works provides a web and mobile-based software platform for asset management, work orders, preventive maintenance, inventory control, estimates, invoicing, GPS tracking, and related communication and administrative tools for business operations.

The Services are intended for lawful business use only. Use outside the intended business or operational purposes, or in violation of any applicable laws, is strictly prohibited.

We reserve the right to modify, enhance, suspend, or discontinue any part of the Services at any time, at our sole discretion and without prior notice.

2. INTELLECTUAL PROPERTY RIGHTS

All content, software, databases, code, functionality, design, user interface, and related materials (collectively, “Content”) within the Services are the exclusive property of Track Works, LLC or its licensors.

You are granted a limited, non-transferable, non-exclusive, revocable license to access and use the Services strictly for your company’s internal business operations.

You agree not to:

  • Copy, reproduce, distribute, sell, lease, or modify any part of the Services or Content without prior written consent.
  • Reverse engineer, decompile, or otherwise attempt to extract the source code.
  • Use any logo, trademark, or branding of Track Works without authorization.

Any violation of these rights constitutes a material breach and will immediately terminate your right to use the Services.

3. USER RESPONSIBILITIES AND REPRESENTATIONS

By using Track Works, you represent and warrant that:

  1. You are legally authorized to bind yourself or your business to this agreement.
  2. You will use the Services in accordance with all applicable local, state, and federal laws.
  3. You will not use the Services for any fraudulent, unlawful, or abusive purposes.
  4. You are responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately of any unauthorized access or use.

We reserve the right to suspend or terminate your access to the Services if we determine, in our sole discretion, that you have violated these Legal Terms or engaged in unauthorized activities.

4. PROHIBITED ACTIVITIES

Users of Track Works agree not to:

  • Attempt to gain unauthorized access to any system, data, or network.
  • Circumvent or disable any security features of the platform.
  • Upload or transmit any virus, malware, or malicious code.
  • Use the Services in a manner that interferes with its performance or disrupts other users.
  • Engage in scraping, data mining, or any automated access without written consent.
  • Use Track Works to engage in any competitive or benchmarking activity.

Violation of these provisions may result in immediate termination of access, legal action, and potential financial liability.

5. SERVICE DATA AND USER CONTENT

You retain ownership of data you input or upload into Track Works (“User Data”). However, by using the Services, you grant Track Works a worldwide, royalty-free, transferable license to store, process, transmit, and analyze your data solely for the purpose of providing and improving our Services.

You are solely responsible for ensuring the accuracy, legality, and integrity of your User Data.

Track Works is not responsible for any data loss, corruption, or unauthorized access beyond our reasonable control.

6. EQUIPMENT AND HARDWARE POLICY

If any hardware or equipment is purchased from Track Works, LLC:

  • A 25% restocking fee applies to all approved returns within 30 days of purchase.
  • Equipment must be in original, undamaged condition with all accessories and packaging.
  • Installation, configuration, or labor services are non-refundable.
  • After 30 days, all sales are final.

Track Works reserves the right to deny any return request at its sole discretion.

7. SERVICE MODIFICATIONS AND INTERRUPTIONS

We may update, modify, or discontinue portions of the Services at any time. We are not responsible for any downtime, system errors, or service interruptions.

Users acknowledge that occasional maintenance or updates may cause temporary inaccessibility. Track Works shall not be liable for any business interruption, loss of revenue, or data loss resulting from such occurrences.

8. PAYMENT TERMS

All subscription fees, service charges, and other related payments are due as specified in your service agreement or invoice.

  • Late payments may result in suspension or termination of access.
  • Fees are non-refundable once billed, except where required by law.
  • Reactivation of suspended accounts may require payment of outstanding balances plus a reinstatement fee.

9. TERMINATION

We may suspend or terminate your access to the Services at any time, with or without notice, if we determine you have violated these Legal Terms or if your account is inactive or delinquent.

Upon termination:

  • Your access to the platform will cease immediately.
  • We may retain or delete your data according to our retention policies.
  • You remain responsible for all outstanding payments and obligations accrued prior to termination.

10. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TRACK WORKS, LLC MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee uninterrupted or error-free service operation, data accuracy, or compatibility with your systems. You assume all responsibility and risk for your use of the Services.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACK WORKS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, PROFITS, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability for any claim shall not exceed the total amount paid by you to Track Works in the six (6) months preceding the incident giving rise to the claim.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Track Works, LLC, and their officers, employees, and agents from any claim, loss, liability, or expense (including attorney fees) arising from your:

  • Use of the Services;
  • Breach of these Legal Terms;
  • Violation of any law or third-party rights.

We reserve the right to assume exclusive defense and control of any such matter.

13. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed under the laws of the State of Florida, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida. You consent to personal jurisdiction in such courts.

Before pursuing formal legal action, both parties agree to attempt to resolve disputes through good faith informal negotiation for at least 60 days.

14. ELECTRONIC COMMUNICATIONS AND SIGNATURES

By using our Services, you consent to receive communications electronically.
You agree that all electronic communications, agreements, and signatures are legally binding and satisfy any legal requirement for written communication.

15. MISCELLANEOUS

These Terms constitute the entire agreement between you and Track Works.
If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

We may update these Terms periodically by posting a revised version on our website with a new “Last Updated” date. Continued use of the Services after such posting constitutes acceptance of the revised Terms.

16. CONTACT US

For any questions, complaints, or requests regarding these Legal Terms:

Track Works, LLC

Email: legal@trackworks.app

Phone: 1.888.279.2608

Address: 14310 SW 8th Street, #0364, Miami, FL 33184