Privacy Policy

This privacy notice for Trackworks App, LLC (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at trackworks.co, trackworks.app, or any website of ours that links to this privacy notice
• Download and use our mobile application (TrackWorks), or any other application of ours that links to this privacy notice
• Engage with us in other related ways, including sales, customer support, or marketing events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@trackworks.app.

Summary of Key Points

What personal information do we process? We process personal information depending on how you interact with our Services, the choices you make, and the products and features you use.

Do we process sensitive personal information? We may process precise geolocation data where it is required to provide field-service and asset-tracking features, and only with your consent. We do not otherwise process sensitive personal information.

Do we receive information from third parties? We do not receive any information from third parties.

How do we process your information? We process your data to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, for advertising and analytics, and to comply with law.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties described below.

How do we keep your information safe? We use organizational and technical safeguards to protect your personal data.

What are your rights? Depending on your location, you may have certain rights regarding access to, correction of, or deletion of your personal information, and the right to opt out of targeted advertising.

Table of Contents

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. Do we use cookies and other tracking technologies?
5. How long do we keep your information?
6. How do we keep your information safe?
7. Do we collect information from minors?
8. What are your privacy rights?
9. Controls for Do-Not-Track features and universal opt-out signals
10. U.S. state privacy rights (Texas residents)
11. Do we make updates to this notice?
12. How can you contact us about this notice?
13. How can you review, update, or delete the data we collect from you?
14. Governing law

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register, express interest in our Services, participate in app activities, or contact us. This may include:

• Names
• Company name or title
• Email addresses
• Phone numbers
• Usernames and passwords
• Billing addresses
• Payment card details
• Geolocation data (when features require it)

All personal information you provide must be true, complete, and accurate.

Information automatically collected

We automatically collect certain information when you visit or use our Services, such as:

• IP address
• Browser and device characteristics
• Operating system
• Device type and identifiers
• App usage data and logs
• Approximate location

This data is collected to maintain system security, improve app performance, and generate analytics.

Application Data

If you use our mobile or web application, we may request access or permissions such as:

• Location (for tracking or asset management features). Where a feature requires precise geolocation, we collect it only with your consent, and you may disable it at any time in your device settings.
• Notifications (to send alerts about work orders or updates)
• Storage access (for saving files or data locally)

You can manage permissions in your device settings.

2. How Do We Process Your Information?

We process your information to:

• Facilitate account creation and authentication
• Provide and manage your TrackWorks account
• Deliver services and app functionality
• Communicate about updates or support
• Process transactions and manage billing
• Improve and analyze usage of our Services
• Deliver relevant advertising and measure its effectiveness
• Protect against fraud or misuse
• Comply with legal requirements

3. When and With Whom Do We Share Your Information?

We may share your information only when necessary to:

• Provide our Services — with vendors and processors such as cloud hosting providers, email delivery providers, and advertising and analytics partners (including Meta, Google, Reddit, and TikTok)
• Comply with law or legal requests
• Protect rights, property, or safety
• Complete business transfers, such as mergers or acquisitions

We do not sell or rent your personal information to third parties. We do, however, use advertising cookies and pixels for targeted advertising as described in Sections 4, 9, and 10, and you may opt out of this at any time.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies, pixels, and similar technologies to operate our Services, analyze usage, and deliver and measure advertising. This includes advertising and analytics technologies provided by third parties such as Meta, Google, Reddit, and TikTok, which may be used for targeted advertising.

When you first visit our website, we present a cookie banner that lets you accept or reject non-essential cookies, including advertising and analytics cookies. Advertising and analytics technologies do not load until you provide consent, and you can change your choice at any time using the cookie settings control on our website. We also recognize browser-based universal opt-out signals such as the Global Privacy Control (GPC), as described in Section 9. You can additionally control cookies through your browser settings; some features may not function properly without cookies.

5. How Long Do We Keep Your Information?

We keep your data only as long as necessary to fulfill the purposes described in this notice, or as required by law. Once no longer needed, we securely delete or anonymize your data.

6. How Do We Keep Your Information Safe?

We use technical and organizational security measures (such as encryption, secure servers, and limited access) to protect your personal information. However, no system is 100% secure. You share information at your own risk.

7. Do We Collect Information From Minors?

We do not knowingly collect or market to anyone under 18 years of age, and we do not knowingly process the personal data of children under 13. If we learn that we have inadvertently collected such data, we will delete it promptly.

8. What Are Your Privacy Rights?

You may request to access, correct, or delete your data at any time by contacting privacy@trackworks.app. You may also opt out of marketing emails by clicking the unsubscribe link in any email communication, and opt out of advertising cookies using the cookie settings control on our website.

9. Controls for Do-Not-Track Features and Universal Opt-Out Signals

Most web browsers include a Do-Not-Track (“DNT”) feature. Because no uniform technology standard for recognizing DNT signals has been finalized, we do not currently respond to DNT browser signals.

However, we do recognize and honor recognized universal opt-out mechanisms, including the Global Privacy Control (GPC). When we detect a GPC signal from your browser, we treat it as a request to opt out of the sale of personal data and targeted advertising, and we disable advertising and analytics technologies accordingly.

10. U.S. State Privacy Rights (Texas Residents)

Trackworks App, LLC is organized under the laws of the State of Texas and is subject to the Texas Data Privacy and Security Act (TDPSA). If you are a Texas resident, you have the right to:

• Confirm whether we are processing your personal data and access that data
• Correct inaccuracies in your personal data
• Delete personal data provided by or obtained about you
• Obtain a portable copy of your personal data
• Opt out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects

Targeted advertising. We use advertising cookies and pixels (including from Meta, Google, Reddit, and TikTok) for targeted advertising. You may opt out at any time using the cookie banner and cookie settings control on our website, and we honor recognized universal opt-out mechanisms, including the Global Privacy Control (GPC) browser signal.

How to exercise your rights. To exercise any of these rights, contact us at privacy@trackworks.app. We will respond to your request within 45 days. Where reasonably necessary, we may extend this period once by an additional 45 days and will notify you of the extension. There is no charge for a first request within a 12-month period.

Appeals. If we decline to take action on your request, you may appeal our decision by replying to our response with the reason for your appeal. We will respond in writing within 60 days. If your appeal is denied, you may contact the Texas Attorney General to submit a complaint at https://www.texasattorneygeneral.gov/.

11. Do We Make Updates to This Notice?

Yes. We may update this notice from time to time to remain compliant with applicable laws or to reflect operational changes. The “Last updated” date at the top indicates when this policy was most recently revised.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, contact us at:

Email: privacy@trackworks.app
Trackworks App, LLC
510 Austin Ave #25614
Waco, TX 76701
United States

13. How Can You Review, Update, or Delete the Data We Collect From You?

You may request to review, update, or delete your personal information by emailing privacy@trackworks.app. We will process requests in accordance with applicable privacy laws.

14. Governing Law

This privacy notice and any dispute arising out of or relating to it are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.