Privacy Policy

Last updated October 30, 2025

This privacy notice for Track Works, LLC (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at trackworks.co, trackworks.app or any website of ours that links to this privacy notice
  • Download and use our mobile application (Track Works), or any other application of ours that links to this privacy notice
  • Engage with us in other related ways, including sales, customer support, or marketing events

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices.
If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us at privacy@trackworks.app

SUMMARY OF KEY POINTS

  • What personal information do we process?
    We process personal information depending on how you interact with our Services, the choices you make, and the products and features you use.
  • Do we process sensitive personal information?
    We do not process sensitive personal information.
  • Do we receive information from third parties?
    We do not receive any information from third parties.
  • How do we process your information?
    We process your data to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
  • In what situations and with which parties do we share personal information?
    We may share information in specific situations and with specific third parties described below.
  • How do we keep your information safe?
    We use organizational and technical safeguards to protect your personal data.
  • What are your rights?
    Depending on your location, you may have certain rights regarding access to, correction of, or deletion of your personal information.

TABLE OF CONTENTS

  1. What information do we collect?
  2. How do we process your information?
  3. When and with whom do we share your personal information?
  4. Do we use cookies and other tracking technologies?
  5. How long do we keep your information?
  6. How do we keep your information safe?
  7. Do we collect information from minors?
  8. What are your privacy rights?
  9. Controls for Do-Not-Track features
  10. U.S. residents’ privacy rights
  11. Do we make updates to this notice?
  12. How can you contact us about this notice?
  13. How can you review, update, or delete the data we collect from you?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register, express interest in our Services, participate in app activities, or contact us. This may include:

  • Names
  • Company name or title
  • Email addresses
  • Phone numbers
  • Usernames and passwords
  • Billing addresses
  • Payment card details
  • Geolocation data (when features require it)

All personal information you provide must be true, complete, and accurate.

Information automatically collected

We automatically collect certain information when you visit or use our Services, such as:

  • IP address
  • Browser and device characteristics
  • Operating system
  • Device type and identifiers
  • App usage data and logs
  • Approximate location

This data is collected to maintain system security, improve app performance, and generate analytics.

Application Data

If you use our mobile or web application, we may request access or permissions such as:

  • Location (for tracking or asset management features)
  • Notifications (to send alerts about work orders or updates)
  • Storage access (for saving files or data locally)

You can manage permissions in your device settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

  • Facilitate account creation and authentication
  • Provide and manage your Track Works account
  • Deliver services and app functionality
  • Communicate about updates or support
  • Process transactions and manage billing
  • Improve and analyze usage of our Services
  • Protect against fraud or misuse
  • Comply with legal requirements

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your information only when necessary to:

  • Provide our Services (e.g., cloud hosting, analytics, or email services)
  • Comply with law or legal requests
  • Protect rights, property, or safety
  • Business transfers, such as mergers or acquisitions

We do not sell or rent your personal information to third parties.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies to operate and improve our Services.
You can control cookies through your browser settings. Some features may not function properly without cookies.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your data only as long as necessary to fulfill the purposes described, or as required by law.
Once no longer needed, we securely delete or anonymize your data.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use technical and organizational security measures (such as encryption, secure servers, and limited access) to protect your personal information.
However, no system is 100% secure. You share information at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market to anyone under 18 years of age.
If we learn that we have inadvertently collected such data, we will delete it immediately.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You may request to access, correct, or delete your data at any time by contacting privacy@trackworks.app
You may also opt out of marketing emails by clicking the unsubscribe link in any email communication.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

At this time, Track Works does not respond to “Do-Not-Track” browser signals, as no standard has been universally adopted.

10. U.S. RESIDENTS’ PRIVACY RIGHTS

If you reside in the United States, you may have specific rights depending on your state’s privacy laws, such as access, correction, or deletion rights.
Requests may be submitted via privacy@trackworks.app.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this notice from time to time to remain compliant with laws or to reflect operational changes.
The “Last updated” date at the top indicates when this policy was most recently revised.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, contact us at:
📧 privacy@trackworks.app
📍 Track Works, LLC
95 Merrick Way, Suite 365
Coral Gables, FL 33134
United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may request to review, update, or delete your personal information by emailing privacy@trackworks.app.
We will process requests in accordance with applicable privacy laws.